Case Management

From early telephonic intervention through field and vocational interventions, our highly credentialed and experienced GENEX Case Management staff aggressively and professionally manages each case through to its optimal medical and vocational outcome.

All of our Medical Case Managers hold RN licensure, and many hold Master’s or Bachelor’s degrees in Nursing. Most of them are certified in case management, holding the designation of Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Certified Rehabilitation Counselor (CRC) and/or Certified Registered Rehabilitation Nurse (CRRN), with additional certifications in related fields and clinical specialties.

Many of our Vocational Case Managers hold Master’s degrees in counseling and rehabilitation, which enables them to provide appropriate services in most jurisdictions. In addition, many have other certifications in related fields, including: Certified Rehabilitation Counselor (CRC); Certified Disability Management Specialist (CDMS); Licensed Rehabilitation Counselor (LRC); American Board of Vocational Experts (ABVE); and Certified Case Manager (CCM).

GENEX believes in the same case management philosophy as the Case Management Society of America (CMSA):

Case Management is a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and available resources to promote quality cost-effective outcomes.

Additionally, GENEX follows URAC Case Management Standards as well as CMSA Standards of Practice. All of our professional staff are bound by the standards and ethics of the certifications they hold (i.e. CCM, CDMS, CRC), and our quality assurance programs reflect these standards.