Medical & Vocational Services

Our national medical and vocational services are delivered on site. Goal-directed plans are developed based on personal consultations with the injured employee, medical providers, and employer. Customer surveys report that 99% of our clients would refer to GENEX again.

Throughout the Telephonic Case Management phase, our nurses aggressively manage each case to its optimal medical outcome. However, some injured workers require a more direct Case Management intervention to facilitate their recovery and return to the workplace. For approximately 5-10% of all lost time cases, we recommend referral for medical field case management.

As cases are transitioned for on-site intervention, our STEP ONE Nurses routinely collaborate with our Field Case Managers. We expedite our field activities through the immediate sharing of all available medical and demographic information, including a summary of Case Management services to date. This integration of our services maintains case momentum and guarantees a consistent strategy throughout the continuum of care.

For disabled or injured employees who are unable to return to work with their original employer, Vocational Case Management Services are provided. Our goal is to help injured employees attain sufficient physical capabilities and work skills to compete successfully in their local labor markets.

Quality Assurance Program

The GENEX Quality Assurance Program operates under a model of Continuous Quality Improvement, assessing and analyzing all aspects of the Case Management process. Our goal is to promote continuous improvement in the delivery of medical and vocational Case Management Services by identifying all processes and outcomes that optimally meet customer needs.