STEP ONE—Telephonic Case Management (TCM)

STEP ONE is our telephonic early intervention program, aimed at promoting proper medical care right at the onset of injury. Immediately upon notification, our Telephonic Nurse Case Managers establish contact with the injured employee, health-care provider, and employer. We feel strongly that Telephonic Case Management (TCM) is an effective early-intervention tool and that it is imperative we receive TCM referrals as soon as possible following an injury.

Our ultimate goal is to achieve a successful return to work while decreasing medical, disability and litigation costs. Beginning in STEP ONE, GENEX provides strategic solutions for all lost time problems. Throughout this phase, our nurses aggressively manage each case to its optimal medical outcome.

TCM is most effective in the first 30 days following an injury. If a claimant has been off work for more than thirty days, it is likely a serious injury and will then be reviewed as a potential candidate for field case management services.

Quality Assurance Program

Various monitoring methods are utilized to ensure compliance with URAC and state mandates. Our objective is to continuously review all procedures in order to provide optimal outcomes and maximum client satisfaction.