Privacy

Privacy Policy

The purpose of this Privacy Policy is to inform you, the visitor to genexservices.com and other web sites of GENEX Services, LLC. and its subsidiaries, what kind of information we may gather about you, how we might use that information, where we might disclose it, and what choices you have regarding our use of that information. It also informs you how to correct any inaccuracies about the information we have. This Privacy Policy is in addition to GENEX’s Terms and Conditions of Use.

Information Collected

Our site automatically gathers certain usage information like the number and frequency of visitors to our web site. For example, we collect information about you and your use of this web site through the use of “cookies.” “Cookies” are small computer files that we transfer to your computer's hard drive that allow us to know how often someone visits our site and the activities they conduct while on our site. If you reject the cookie, which you may, you may still use the web site. Information that may be collected includes your home server domain name, e-mail address, files downloaded, search engine used, web browser, date and time of the visit, and information about the pages on this site that you access. We only use such data in the aggregate. This aggregate data helps us determine how much our customers use parts of the site, so we can improve our site to assure that it is as appealing as we can make it for as many of you as possible.

Also, we may collect “nonpublic personal information” about you through information you submit on our website or from healthcare providers, insurers, employers, insurance support organizations and other service providers. “Nonpublic personal information” (or NPI) is information about you which is not available from public sources, but obtained in connection with providing you and your employer or insurer with a product or service.  For example, to provide our services we receive information from your applications and forms (including through our website), medical providers, insurers, third party administrators, employers, insurance support organizations and other service providers.

Disclosure

We do not share information about your individual visits to our site, such as your name, address, e-mail address or telephone number or any nonpublic personal information that we have to market any product or service.  However, we may share information about you with people and companies for which we perform services and which perform services for us. We may share for purposes of providing or receiving services, NPI with medical providers, insurers, third party administrators, employers, insurance support organizations and other service providers. In addition, we may also share NPI when otherwise required or permitted by law, such as with governmental or other legal authorities or pursuant to a court order or subpoena, or in special cases, if there is a physical threat to you or others.

When other companies help us conduct business, we expect them to follow applicable privacy laws. We do not authorize them to use or share NPI except when necessary to conduct the work they are performing for us or to meet regulatory or other governmental requirements.

Links

This web site contains links to other sites. Please be aware that GENEX is not responsible for the privacy practices or any other practices or contents of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy policies of each and every web site that collects personally identifiable information.

Security

Keeping your information safe is one of our most important duties. We limit access to your personal information to those who need it for purposes of the services we provide or are provided to us. We maintain appropriate safeguards to protect it. For example, we protect access to our buildings and computer systems. We also train our staff on our privacy and security policies. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

Please be advised, however, that the confidentiality of any communication, information or other material transmitted to or from us via this website or by email cannot be guaranteed. Accordingly, GENEX is not responsible for the security or confidentiality of information being transmitted via the internet, the World Wide Web or other global computer networks. GENEX will have no liability for disclosures of NPI due to errors in transmission or unauthorized acts of third parties.

Obtaining a Copy of Information

You can inspect and obtain a copy of certain NPI. We may charge a fee for the costs of copying, mailing, labor, and supplies related to your request. We may deny your request to inspect or copy in some situations. You may ask us to amend your nonpublic personal information if you believe it is incorrect or incomplete. You must provide us with a reason that supports your request. We may deny your request if the information is accurate, or as otherwise allowed by law.

To make a request for the NPI we have about you or to amend such NPI, please write to us at:

GENEX Services, LLC
440 East Swedesford Road
Suite 1000
Wayne, PA 19087
Attention:  Marketing

If you have any questions about the security at our web site, please contact us.

If you feel that we are not abiding by our posted Privacy Policy, you should contact us by either calling toll-free (888) 464-3639 or emailing us here.

If we decide to change our Privacy Policy, we will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone.