Throughout the Telephonic Case Management phase, our nurses aggressively manage each case to its optimal medical outcome. However, some injured workers require a more direct Case Management intervention to facilitate their recovery and return to the workplace. For approximately 5-10% of all lost time cases, we recommend referral for medical field case management.
As cases are transitioned for on-site intervention, our STEP ONE Nurses routinely collaborate with our Field Case Managers. We expedite our field activities through the immediate sharing of all available medical and demographic information, including a summary of Case Management services to date. This integration of our services maintains case momentum and guarantees a consistent strategy throughout the continuum of care.
All of our Medical Case Managers are licensed Registered Nurses (RN), with
many holding Master's or Bachelor's degrees in Nursing. Most are certified
in case management, holding the designation of Certified Case Manager (CCM),
Certified Disability Management Specialist (CDMS), Certified Rehabilitation
Counselor (CRC), Certified Registered Rehabilitation Nurse (CRRN), and/or
Certified Occupational Health Nurse (COHN), with additional certifications
in related fields and clinical specialties.
GENEX Medical Case Management Services include:
Quality Assurance Program
The GENEX Quality Assurance Program operates under a model of Continuous Quality Improvement, assessing and analyzing all aspects of the Case Management process. Our goal is to promote continuous improvement in the delivery of medical and vocational Case Management Services by identifying all processes and outcomes that optimally meet customer needs.