From early telephonic intervention through field and vocational interventions, our highly credentialed and experienced GENEX Case Management staff aggressively and professionally manages each case through to its optimal medical and vocational outcome.

GENEX believes in the same case management philosophy as the Case Management Society of America (CMSA):

Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality cost-effective outcomes.

Additionally, GENEX follows URAC Case Management Standards as well as CMSA Standards of Practice. All of our professional staff are bound by the standards and ethics of the certifications they hold (i.e. CCM, CDMS, CRC), and our quality assurance programs reflect these standards.

Case Management Services Client Bill of Rights and Responsibilities

For over 25 years, Multicultural Managed Care Services (MMCS) has been an example of the excellence and experience GENEX provides in resolving workers' compensation and disability cases. In addition to providing on-site case management, MMCS provides national telephonic case management, recorded statements, and translations for non-English- speaking claimants.

GENEX is proud to have a robust staff of over 150 culturally competent case managers speaking 12 languages. Our case managers are fluent in many Spanish dialects, as well as French, Creole, and various other languages. They understand the nuances of different cultures, leading to more effective communication with patients and their families. The result is a better outcome for the patient.

For questions and requests for services, call us at 1-800-477-2078.