You need to get injured workers better, and fast. Mismanagement of claims can result in escalating costs and delays in return to work. From early telephonic intervention through field, catastrophic, and vocational interventions, our highly-credentialed case managers specialize in aggressive and professional management of each case to achieve its optimal outcome.

Quality Assurance:

Genex follows URAC Case Management Standards and maintains URAC accreditation. We focus on continually evolving and improving the delivery of our services to meet our customers’ unique needs.

Highly-Credentialed Case Managers:

Following CMSA Standards of Practice, our staff are bound by the standards and ethics of the certifications they hold (i.e., CCM, CDMS, CRC), and our quality assurance programs reflect these standards.

Multicultural Services:

In addition to onsite case management, Genex provides national telephonic case management, recorded statements, and translations for non-English-speaking claimants Genex boasts more than 200 bilingual case managers, speaking more than 20 languages.

Genex believes that, “Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality cost-effective outcomes.” (Case Management Society of America)

Check out our From the Heart stories, that demonstrate how our case managers change lives every day by helping injured workers return to their jobs safely and efficiently.