for claims professionals

Your Go-To Claims Resource Hub

Designed to help claims professionals efficiently navigate industry content, enabling you to achieve better results and close claims faster.

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Your claims management resources

Case Management Resources
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Independent Medical Examinations Resources
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Continuing Education Webinars
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Related Resources
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Ingrid [Genex Case Manager] is responsive and follows through with what she is to do on the file. I am so grateful for her expertise and what she brings to the table. She is always pleasant and professional and can establish rapport with the injured workers. ”

Senior Claims Specialist, National Carrier

I use Genex IME because it is very easy to make a referral and the job always gets done without any issues. When I need something I always get a live person.”

Brian S., Adjuster

Refer a Case

Our expert staff are supported by unique programs, specialized training, and resources, including behavioral coaching, motivational interviewing, and interactive health coaching tools to improve claim outcomes.

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Refer an IME

Whether you’re an existing customer or it’s your first time placing an IME with Genex, we’ve got you covered. We offer several easy and convenient ways to refer a case. The link below will provide you with options to call, email or submit a referral via the web. Additionally, you can reach one of our regional offices to speak with an IME expert in your area.

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From the Heart

You want the best, most experienced case manager working your claims. But case management isn’t one-size-fits-all — it’s a big-picture approach involving experienced professionals with strong clinical backgrounds, who utilize tools such as evidence-based guidelines, but also employ empathy and compassion to help injured employees achieve maximum medical improvement or return-to-work.

From the Heart highlights stories where the case manager not only resolved the claim, but actively worked to improve the life of the injured worker. The stories featured here are our Heart of Case Management Award winners and nominees, which is Genex’s highest award for case management excellence. These cases are truly inspirational and demonstrate how our case managers change lives every day by helping injured workers return to their jobs safely and efficiently.