Inside Workers’ Comp Blog

Personalized Comp-the Starbucks Way

Tom Kerr | 11.30.18

Once again, industry leaders will soon gather in Las Vegas to share ideas at the National Workers’ Comp and Disability Conference. Among those will be winners of the prestigious Teddy Awards for...

Managing Catastrophic Cases: Best RTW Strategies for the Worst Workplace Injuries

Posted on June 29, 2017

Catastrophic workplace injuries present far-reaching complexities that go beyond the severity of injury, making these cases at-risk for claim derailment. Genex’s Laney Bond, BSN, RN, CCM, National Catastrophic Program... Read More

Rigorous vs. Permissive Utilization Review: Beyond the ‘Rubber Stamp’

Posted on June 14, 2017

All utilization review (UR) programs are not created equal, and picking the inferior program can cause big problems for workers’ comp payers, especially with UR programs taking on a more prominent role in claims management.... Read More

Communication is Key to Ending Disparity

Posted on June 9, 2017

A couple years ago, Genex surveyed our case managers to determine the common claims pitfalls they avoid to keep claims on track. Among the top five factors were two that seemed relatively easy to remedy: communication issues... Read More

Data Analytics Score Risk and Determine When to Intervene

Posted on June 7, 2017

In a sea of claims, workers’ compensation professionals need help spotting the cases that are headed for risky waters. Does a claimant have a history of substance abuse? Do they have other existing conditions, such as... Read More

Beyond Boundaries: How an Injured Worker Became an Inspiration for All

Posted on May 25, 2017

As a case manager, a big part of my job is to motivate and advocate for injured workers. However, I often find that my inspiration to meet these goals stems from the workers themselves. Such is the case with Todd Eckley, a... Read More

Opioid Management in Workers’ Comp: Is Case Management the Missing Link?

Posted on May 19, 2017

Opioid abuse has been in the crosshairs of workers’ comp regulators for the past decade. While there have been some hits and misses in the industry’s attempts to control these substances, gaining a better understanding of... Read More

Celebrating Nurses Week: 7 Days Isn't Enough

Posted on May 12, 2017

As we say goodbye to another National Nurses Week — Happy 197th birthday, Florence Nightingale — I feel the familiar pang of disappointment. Why is it that we relegate just one week to honor the backbone of our health care... Read More

A Day in the Life that Changed Mine

Posted on May 4, 2017

How an injured worker gave me a new perspective on workers’ comp For much of my 20-plus years in the workers’ compensation industry, I’ve been sitting behind a desk. Like many of you, my days are filled with usual tasks –... Read More

Sneak Peek: The Rise of a Real-life Robocop

Posted on April 13, 2017

What if everything you’ve worked for was lost in a single moment? Would you know how to respond and what resources could help you rebuild your life? Read More

Treating LGBTQ Injured Workers: Gaining Cultural Competence, Building Trust

Posted on April 6, 2017

Health care disparities based on sexual orientation have become more prevalent, with statistics to prove it. Lack of trust between patient and provider can have a significant impact in workers’ comp, says Genex branch... Read More