About Us

With the heightened concern about a potential 2019 Novel Coronavirus (COVID-19) outbreak, we want to provide you with a summary of our current response and plan. Since the situation remains fluid, we will continue to update you as appropriate based on the latest news concerning the outbreak and CDC guidance.

  • Mitchell | Genex is vigilantly monitoring the progression of COVID-19.
  • As this is a rapidly changing situation, we have activated a core team that is closely monitoring the situation through the CDC and government websites and public health alerts.
  • While the news of the virus and its implications for the health of many around the world is concerning, please be assured that the ability to service our clients and the safety and well-being of our employees are our top priorities.
  • Our business leaders are ready to implement their business continuity plans in the event of a widespread outbreak that may be disruptive to business operations relating to a particular service or at a particular locale. In this regard, we have:
    • Planned for an increased number of employees to be able to work from home and/or at alternative locations as needed
    • Planned for certain services to be re-routed to redundant locations that are not impacted by an outbreak
    • Confirmed that our critical vendors have business continuity plans in place to accommodate a disruption to their business operations
    • Planned for certain services to be transitioned to onshore or nearshore locations as needed
    • Increased cleaning and sanitation at each of our facilities
    • Placed temperature checking devices at each of our facilities
    • Increased awareness of COVID-19 and recommended precautions among employees
  • On March 2, 2020, we updated our travel advisory to our employees which now includes, among other things, a restriction on travel to and through Asia and other impacted countries as well as a mandatory work from home period for those returning from travel to restricted locations.
  • As the situation continues to be fluid and additional countries become impacted by COVID-19, we continue to encourage our employees and customers to check:

If you have any questions, please contact your account manager or your Mitchell | Genex contact.

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