Superior Customer Service
Unlike other national offerings that deliver fragmented services, PCS provides a unified referral and scheduling platform for nationwide ancillary care, backed by dedicated service teams and 24-hour availability, ensuring the highest-quality service that allows adjusters to close claims faster. With more than 20 years of network experience, backed by Genex’s 40+ years of clinical expertise, PCS is committed to providing you with market-leading solutions and unmatched customer service. Unlike other large ancillary network providers, PCS’s customer-centric service model is designed around your needs. With personalized service and dedicated account teams, you have 24/7 access to PCS representatives who can access case file information when you need it most. We employ strict communication protocols to ensure all emails are acknowledged within four hours of referral and call-wait time is limited to 15 seconds on average.