Ancillary Services

Nationwide Network with Boutique Service

When adjusters have to jump through hoops to make an ancillary care referral or obtain a file update, they lose precious time that could be spent focusing on closing claims. That is why Priority Care Solutions (PCS), a division of Genex Services, custom tailors our best-in-class national network of ancillary services to help workers’ compensation and disability payers save significant administrative time and burden while improving care for injured employees.

This Solution Helps Mitigate

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Regulatory Changes & Fines

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Lost Time & Productivity

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Control Medical Costs

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Adjuster Overload

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Siloed Data

Reduce Medical Spend

Superior Customer Service

Unlike other national offerings that deliver fragmented services, PCS provides a unified referral and scheduling platform for nationwide ancillary care, backed by dedicated service teams and 24-hour availability, ensuring the highest-quality service that allows adjusters to close claims faster.  With more than 20 years of network experience, backed by Genex’s 40+ years of clinical expertise, PCS is committed to providing you with market-leading solutions and unmatched customer service. Unlike other large ancillary network providers, PCS’s customer-centric service model is designed around your needs. With personalized service and dedicated account teams, you have 24/7 access to PCS representatives who can access case file information when you need it most. We employ strict communication protocols to ensure all emails are acknowledged within four hours of referral and call-wait time is limited to 15 seconds on average.

Achieve Better Outcomes

Best-in-Class National Network

In contrast to smaller providers, PCS offers a best-in-class national network. Our carefully curated national network includes the full spectrum of specialized solutions. We perform rigorous network evaluation and grading to ensure you work with only the best providers. And best yet, we will customize our national network offering to fit your unique needs. Whatever your specialty service need may be, PCS can help.

Increase Efficiency

Unified Referrals and Scheduling

When it comes to referrals and scheduling, there is nothing more aggravating than having to make multiple phone calls to coordinate multiple services, which take up adjusters’ time and can cause claims delays. That is why PCS provides a unified referral and scheduling platform that is integrated across all products. You have one stop, easy access to efficiently refer and check on the status of your claims. In addition, referrals can be sent both prospectively and retrospectively in order to ensure consistent service and savings nationally.

Need to reduce your total cost of risk?

To help lower your total cost of risk and return injured workers to work as quickly as possible, we offer a FREE consultation with a workers’ comp expert. Together, we will begin to build a workers' comp program to meet your company’s unique needs.