Case Management Impact
As the point of contact, Diaz served as the liaison for the employees, employer and TPA, communicating all data including treatment, costs, time away from work, and restricted duty. Diaz quickly put her vast knowledge of state workers’ comp rules, coupled with her familiarity of the plant processes, to ensure the men received the care they needed in a timely manner. She leveraged her understanding of cultural differences which helped ensure there were no delays or barriers to treatment progression. She worked with a Genex field case manager assigned to the case to make certain each injured employee was evaluated for return-to-work capabilities at an occupational clinic and managed accommodations for follow-up appointments and treatment. Diaz also assisted employer representatives (safety, HR and payroll) in understanding return-to-work processes and inpatient hospitalization care protocol.