Promote optimal medical treatment and early recovery

Step One is a telephonic early intervention program developed to promote optimal medical treatment and early recovery. Our goal is to coordinate an expedient and safe return to work while decreasing medical, indemnity, disability, and litigation costs.

Notified of illness or injury, a Genex Step One Nurse Reviewer will immediately begin managing the claim, drawing on their clinical expertise and supported by Milliman and Robertson criteria; and physician advisors.

Genex Step One will:

  • Accurately identify appropriate medical intervention
  • Manage cost-effective treatment
  • Return injured employees to work at the earliest opportunity