Catastrophic Injury Management and Crisis Response

24/7 Referral Line: 877.391.2255

Traumatic events in the workplace require immediate support and management to help minimize the impact to employees. Genex’s Catastrophic Injury Management and Crisis Response programs are critical to addressing both the physical as well as mental needs of affected employees. This program enables immediate response when critical events occur in the workplace to provide prompt care to employees and mitigate risk to the employer. Our team will help you sort through the complexities associated with critical incidents so that you can focus on what matters most—the injured and impacted employees.

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Highest-Quality Service

Catastrophic Injury Management

Catastrophic workplace injuries require immediate management to aid in employee care and to help minimize long-term cost risks. Genex’s Catastrophic Injury Management Program mitigates these risks by utilizing our nationwide network of catastrophic case managers who utilize nationally recognized guidelines and Genex best practices to provide immediate, local, and specialized care. Levering their local knowledge and Centers of Excellence, we deliver the best possible outcomes for the injured employee.

Specialized Expertise

Crisis Response

Thousands of employees experience violence in their workplaces every year. When a traumatic workplace event occurs, our Crisis Response Solution is a national disability prevention program that helps employers and payers support the victims and witnesses of traumatic workplace incidents, including robberies, assaults, deaths, severe injuries, natural disasters, as well as the ongoing effects of the COVID-19 pandemic. Our nationwide team is comprised nurses and Masters-level counselors who are full-time Genex employees. Program oversight is provided by program managers who are certified in Critical Incident Stress Management (CISM).

case study

Phoenix Rising: Changing Course After Tragedy

As a flight paramedic in Phoenix, AZ, Derek Boehm’s job was to rescue those whose lives were on the line in emergency situations. That role reversed one afternoon when he and his crewmates crashed into a mountain leaving him stranded on a snowy cliff with serious injuries and no way to call for help. Find out how he survived the ordeal and meet the case manager who guided him to recovery.

See the difference Genex can make to your claims program. View our comprehensive guide on how to use case management to improve claims outcomes

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Need to Reduce Your Total Cost of Risk?

To help lower your total cost of risk and return injured workers to work as quickly as possible, we offer a FREE consultation with a workers’ comp expert. Together, we will begin to build a workers' comp program to meet your company’s unique needs.

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