From the Heart
Meet the Heart of Case Management
You want the best, most experienced case manager working your claims. But case management isn’t one-size-fits-all — it’s a big-picture approach involving experienced professionals with strong clinical backgrounds, who utilize tools such as evidence-based guidelines, but also employ empathy and compassion to help injured employees achieve maximum medical improvement or return-to-work.
From the Heart highlights stories where the case manager not only resolved the claim, but actively worked to improve the life of the injured worker. The stories featured here are our Heart of Case Management Award winners and nominees, which is Genex’s highest award for case management excellence. These cases are truly inspirational and demonstrate how our case managers change lives every day by helping injured workers return to their jobs safely and efficiently.
Big Picture, Big Success
Meet Lisa Armstrong, BSN, CRRN, RN-BC, CCM Lisa Armstrong has been a catastrophic case manager for Genex Services for two years.
Motoring Toward Recovery
Meet Cheri Ratzlow, RN, COHN-S, CCM Case managers will often tell you they “see miracles happen” in their line of work.
Next Stop = Return to Work
Meet Wendy Daney, BSN, RN, CCM Wendy Daney, BSN, RN, CCM, is a dedicated nurse case manager with more than 20 years’ experience in nursing.
Walking Toward Function
Meet Rachel Boughter, RN, BSN, CCM A case manager at Genex for 12 years, Rachel Boughter is known for her excellent critical-thinking and communication skills which she employed in helpi
On the Right Track
Meet Mary Aydt, RN, MS, CRRN With more than 30 years of experience as a Genex case manager, Mary Aydt, RN, MS, CRRN, is a renowned professional who is on many adjusters’ short list to ca
On the Road Again
Meet Mare Novess, RN, CCM For more than a decade, Mare Novess, RN, CCM, has been delivering excellent case management for Genex Services.
Raise a Hand
Meet Kim Price-Benham, RN, CCM Kim Price-Benham, RN, CCM, has been a case manager with Genex for 25 years.