From the Heart
You want the best, most experienced case manager working your claims. But case management isn’t one-size-fits-all — it’s a big-picture approach involving experienced professionals with strong clinical backgrounds, who utilize tools such as evidence-based guidelines, but also employ empathy and compassion to help injured employees achieve maximum medical improvement or return-to-work.
From the Heart highlights stories where the case manager not only resolved the claim, but actively worked to improve the life of the injured worker. The stories featured here are our Heart of Case Management Award winners and nominees, which is Genex’s highest award for case management excellence. These cases are truly inspirational and demonstrate how our case managers change lives every day by helping injured workers return to their jobs safely and efficiently.
Telephonic Case Management
Learn how Christine Heil used her critical thinking skills to help an injured employee avoid amputation.
Field Case Management
Listen as Mary Campbell-Pittman dives into the case which returned a critically ill police officer back to duty.
Catastrophic Case Management
See how Kellie Harrell guided 10 survivors of a natural disaster back to productive lives.
Disability Case Management
Watch Nicole Kunde describe how her actions helped a critically ill employee reach his highest level of functioning.