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Genex customer portals allow clients to view all case-related information, track progress, and share updated information.

Your claims management resource

As an adjuster or claims handler, you have a hectic job with a lot to manage and little time. So we’ve put together this tailored resource section to help you quickly sort through all the industry clutter. Here you will find the most relevant content to help you achieve better results and close claims faster.

Our services have been proven to improve return to work by more than 35% over national benchmarks, and we’d like to share our expertise with you. With a national presence and local focus, rely on Genex to help you improve the lives of injured workers every day.



Mental Health Claims Management in WC [Recording]

This course will help case managers and insurance professionals better understand the correlation between work injuries and depression, anxiety and sleep disorders. Psychologist Michael Coupland of Integrated ...


Knee and Shoulder Injuries and Surgical Intervention [Recording]

Learn more about the diagnosis and treatment of common workplace injuries that cause knee ...


Ethical Claims Management [Recording]

This webinar has passed. If you missed the live ...


Knee Injuries: Treatment Options [Recording]

This webinar has passed. If you missed the live ...


Risk & Insurance: Starbucks’ Workers’ Comp Program Earns a Teddy Award for Its Exceptional Employee Advocacy

In just four years, Starbucks Coffee Company changed the way workers’ comp claims were handled by placing the process in the hands of their partners.

Risk & Insurance: When Faced With Workers’ Comp Chaos, This Risk Manager Restructured the Way Claims Were Handled

For a staffing company with claims out of control, Kathleen Peck tore the program ...

Risk & Insurance: Flight Attendant to Nurse Case Manager: A Fulfilling Second Act

Theresa Martin, Genex case manager found her calling later in life, bringing life ...

Care Management: Empowering Knowledge For Case Managers and Those They Serve

This article originally appeared in CareManagement, and is reprinted here ...

Inside Workers’ Comp Blog

Kids’ Chance: An Extension of a Giving Industry

To the general public, workers’ compensation is often seen as a large government institution more than an effective health care system ...

Kids’ Chance: Why it Matters


How to Find the Best Providers

Providers can significantly contribute to the success of a workers’ comp claim, so ...

Do You Need a Medicare Set-Aside?

Workers' compensation payers are under increasing pressure to consider and protect ...

From the Heart

Home Team Advantage

Theresa Martin, RN, BSN, CCM, was assigned a case when a male sustained serious lower extremity injuries after a stack of pallets fell on him resulting in shinbone fractures on both legs.

Officer Down, but Not for Long

Carrie McCullin RN, CCM was referred a case involving an officer who was in critical condition from multiple gunshot wounds, including one to the head, incurred in the line of duty.

Healing Body and Soul

Dana Schwartz, RN, CCM was assigned a case involving an injured construction worker who was recovering from a fractured leg.

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