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Your claims management resource

As an adjuster or claims handler, you have a hectic job with a lot to manage and little time. So we’ve put together this tailored resource section to help you quickly sort through all the industry clutter. Here you will find the most relevant content to help you achieve better results and close claims faster.

Our services have been proven to improve return to work by more than 35% over national benchmarks, and we’d like to share our expertise with you. With a national presence and local focus, rely on Genex to help you improve the lives of injured workers every day.



Claims Challenges, Negotiations & Ethics [Recording]

The role of adjusters and case managers continues to evolve as insurance professionals seek out the most efficient practice models in workers’ compensation. In this session, the instructor will present how to ...


Back/Neck Injuries and RTW [Recording]

Neck and back injuries make up a large percentage of the workers’ comp and ...


Mental Health Claims Management in WC [Recording]

This course will help case managers and insurance professionals better understand the ...


Knee and Shoulder Injuries and Surgical Intervention [Recording]

Learn more about the diagnosis and treatment of common workplace injuries that cause knee ...


Claims Magazine: 8 Strategies for Combating Opioid Addiction

When employees injure themselves at work, a potentially lethal risk may ensue — they may be prescribed and become addicted to an opioid painkiller. As we know, the United States is currently experiencing an ...

How Insurtech Is Powering the Claims Advocacy Movement

Technology changes the game by easing the burden of record keeping and tilting the ...

Business Insurance: Addressing delays in return to work

Helen Froehlich, vice president – case management services at Genex Services LLC, ...

How to Achieve Light-Duty When ‘Light-Duty’ is Not an Option Webinar

Without purposeful activity and a clear return-to-work plan, injured workers can ...

Inside Workers’ Comp Blog

DMEC19: A Capital Event

DMEC 2019 is just a few days away and it seems appropriate that disability management’s biggest event will be held in a metro area where ...

Addressing Mental Health in the Workplace Using the Case Manager Approach

Mental health has traditionally been considered a pariah in workers’ compensation claims ...

Providing a Lifeline to Flood Victims

Genex case manager Lisa Dykhoff travels 700 miles to ...

The Other Drug Issue - When Addiction is a Pre-Work Injury Problem

Addiction in workers’ comp has been a hot-button topic over the past decade, mostly due to ...

From the Heart

Shouldering Responsibility

Julie Wilcox, RN, MSN, BSN, CRNA was assigned to a case involving an injured employee was mired in eight months of pain and inactivity due to a significant left shoulder injury which rendered him unable to work or perform activities of daily living.

Early Arrival to Function

Sara Fleming, RN, CCM was assigned a case involving a ramp crew chief who sustained a significant puncture wound after striking his lower leg on a tow bar used to move aircrafts.

From Tragedy to Triumph

Charlene Ramsey, RN, BSN, CCM was assigned a case involving a flight paramedic who survived a helicopter crash in rugged mountain terrain. Despite sustaining multiple injuries, the paramedic quickly attempted to save a dying coworker before attracting the attention of aerial rescue teams by using a flashlight.

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