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Your claims management resource

As an adjuster or claims handler, you have a hectic job with a lot to manage and little time. So we’ve put together this tailored resource section to help you quickly sort through all the industry clutter. Here you will find the most relevant content to help you achieve better results and close claims faster.

Our services have been proven to improve return to work by more than 35% over national benchmarks, and we’d like to share our expertise with you. With a national presence and local focus, rely on Genex to help you improve the lives of injured workers every day.



Claims Challenges, Negotiations & Ethics

August 15, 2019

The role of adjusters and case managers continues to evolve as insurance professionals seek out the most efficient practice models in workers’ compensation. In this session, the instructor will present how to ...


Back/Neck Injuries and RTW

June 20, 2019

Neck and back injuries make up a large percentage of the workers’ comp and ...


Mental Health Claims Management in WC [Recording]

This course will help case managers and insurance professionals better understand the ...


Knee and Shoulder Injuries and Surgical Intervention [Recording]

Learn more about the diagnosis and treatment of common workplace injuries that cause knee ...


Business Insurance: Addressing delays in return to work

Helen Froehlich, vice president – case management services at Genex Services LLC, discusses key challenges in getting injured employees back to work and how to overcome them.

How to Achieve Light-Duty When ‘Light-Duty’ is Not an Option Webinar

Without purposeful activity and a clear return-to-work plan, injured workers can ...

Risk & Insurance: Catastrophic Thinking Derails Injured Worker Recovery; Here’s How to Manage It

Delayed recovery is a challenge coming to the forefront of workers’ comp. It’s ...

Inside Workers’ Comp Blog

Providing a Lifeline to Flood Victims

Genex case manager Lisa Dykhoff travels 700 miles to help those affected by Oklahoma natural disaster As most of us watch the

The Other Drug Issue - When Addiction is a Pre-Work Injury Problem

Addiction in workers’ comp has been a hot-button topic over the past decade, mostly due to ...

Demystifying the MSA

The Medicare Set‑Aside (MSA) is often used by payers to fund future accident-related ...

How Service Impacts Claim Costs

The speed, costs and reliability of diagnostic services can seriously impact the ...

From the Heart

Shouldering Responsibility

Julie Wilcox, RN, MSN, BSN, CRNA was assigned to a case involving an injured employee was mired in eight months of pain and inactivity due to a significant left shoulder injury which rendered him unable to work or perform activities of daily living.

Early Arrival to Function

Sara Fleming, RN, CCM was assigned a case involving a ramp crew chief who sustained a significant puncture wound after striking his lower leg on a tow bar used to move aircrafts.

From Tragedy to Triumph

Charlene Ramsey, RN, BSN, CCM was assigned a case involving a flight paramedic who survived a helicopter crash in rugged mountain terrain. Despite sustaining multiple injuries, the paramedic quickly attempted to save a dying coworker before attracting the attention of aerial rescue teams by using a flashlight.

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