for claims professionals
Your Go-To Claims Resource Hub
Designed to help claims professionals efficiently navigate industry content, enabling you to achieve better results and close claims faster.
Refer a CaseYour claims management resources
Case Management Resources
Specialty Solutions Resources
Continuing Education Webinars
Pharmacy Resources
Ingrid [Genex Case Manager] is responsive and follows through with what she is to do on the file. I am so grateful for her expertise and what she brings to the table. She is always pleasant and professional and can establish rapport with the injured workers. ”
Senior Claims Specialist, National Carrier
Case Management Referrals
Our expert staff are supported by unique programs, specialized training, and resources, including behavioral coaching, motivational interviewing, and interactive health coaching tools to improve claim outcomes.
Refer NowSpecialty Solutions Referrals
Whether it is durable medical equipment, home health care, diagnostic imaging or another specialty solution, we offer a one-stop-shop experience to make sure those recovering from an injury get what they need, when they need it.
Refer TodayCEU Webinars
Cost Projections Services and Legal/Liability Nurse Reviews
On-Demand
This presentation will delve into the definition, utilization, and value of these services, case studies and best practices.
Chronic Pain Therapies [Recording]
On-Demand
Pain management is often the most difficult obstacle in progressing toward return to work. Understanding the root causes, psychological components and associated costs of chronic pain is imperative for workers’ comp professionals.
Best Practices in Workers' Compensation Utilization Review
On-Demand
This course aims to help claims professionals and clinical staff navigate these jurisdictional complexities by focusing on developing a better understanding of preauthorization requirements, drug formularies, and medical treatment guidel
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Pharmacy Resources
From the Heart
You want the best, most experienced case manager working your claims. But case management isn’t one-size-fits-all — it’s a big-picture approach involving experienced professionals with strong clinical backgrounds, who utilize tools such as evidence-based guidelines, but also employ empathy and compassion to help injured employees achieve maximum medical improvement or return-to-work.
From the Heart highlights stories where the case manager not only resolved the claim, but actively worked to improve the life of the injured worker. The stories featured here are our Heart of Case Management Award winners and nominees, which is Genex’s highest award for case management excellence. These cases are truly inspirational and demonstrate how our case managers change lives every day by helping injured workers return to their jobs safely and efficiently.
Angela Higdon
RN, BSN, CCM
FIELD CASE MANAGEMENT
Janet Knorp
RN, BSN, CCM
TELEPHONIC CASE MANAGEMENT
Sharon Murphy-Potts
RN, BSN, CRRN
CATASTROPHIC CASE MANAGEMENT
Kate Gilligan
RN, BSN, CCM
DISABILITY CASE MANAGEMENT
