From the Heart
Meet the Heart of Case Management
You want the best, most experienced case manager working your claims. But case management isn’t one-size-fits-all — it’s a big-picture approach involving experienced professionals with strong clinical backgrounds, who utilize tools such as evidence-based guidelines, but also employ empathy and compassion to help injured employees achieve maximum medical improvement or return-to-work.
From the Heart highlights stories where the case manager not only resolved the claim, but actively worked to improve the life of the injured worker. The stories featured here are our Heart of Case Management Award winners and nominees, which is Genex’s highest award for case management excellence. These cases are truly inspirational and demonstrate how our case managers change lives every day by helping injured workers return to their jobs safely and efficiently.
Independence Day
Meet Nicole Hurley, RN, BSN, CDMS With more than 20 years’ experience in case management, Nicole Hurley, RN, BSN, CDMS, is the case manager whom carriers and adjusters trust to ensure inj
Through the Fire
Meet Deana Schilk, RN, CCM Deana Schilk, RN, CCM, utilizes her 15-plus years in health care, including experiences in coronary care, endoscopy and surgical center nursing, to guide injure
How to Save a Life
Meet Beverley Brown, RN, CRRN, CCM Beverley Brown, RN, CRRN, CCM, has enjoyed an extensive career in health care that spans more than 30 years — the last 15 as a case manager.
A Brighter Day
Meet Jeanne Carilli, RN, CCM Jeanne Carilli, RN, CCM, is a telephonic case manager at Genex Services, where she consistently receives outstanding patient satisfaction surveys from employe
No Place Like Home
Meet Patricia McFall, RN, CCM Patricia McFall, RN, CCM, is a nurse case manager at Genex Services where she helps injured workers return to their highest functional level, no matter the s