From the Heart

Meet the Heart of Case Management

You want the best, most experienced case manager working your claims. But case management isn’t one-size-fits-all — it’s a big-picture approach involving experienced professionals with strong clinical backgrounds, who utilize tools such as evidence-based guidelines, but also employ empathy and compassion to help injured employees achieve maximum medical improvement or return-to-work.

From the Heart highlights stories where the case manager not only resolved the claim, but actively worked to improve the life of the injured worker. The stories featured here are our Heart of Case Management Award winners and nominees, which is Genex’s highest award for case management excellence. These cases are truly inspirational and demonstrate how our case managers change lives every day by helping injured workers return to their jobs safely and efficiently.

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From the Heart Field Case Management

Home Team Advantage

Meet Theresa Martin, RN, BSN, CCM Theresa Martin, RN, BSN, CCM, is a second-career nurse case manager who worked as a flight attendant for several years before earning her nursing degree

From the Heart Catastrophic Case Management

Man Down, but Not for Long

Meet Carrie McCullin, RN, CCM Carrie McCullin has more than a decade of case management experience at Genex Services, and has been an RN for more than 25 years.

From the Heart Catastrophic Case Management

Rising from the Fall

Meet Carolyn Lau, MBA, RN, CCM Carolyn Lau is a seasoned catastrophic case manager who has successfully managed numerous complex cases over the past 30 years.

From the Heart Field Case Management

Experience Saves a Life & a Career

Meet Deborah Buckley, RN, BS A case manager for 25 years, Deborah Buckley, RN, BS, continually demonstrates her innate ability to address the total impact of illness and injury including

From the Heart Catastrophic Case Management

From Tragedy to Triumph

Meet Charlene Ramsey, RN, BSN, CCM When Charlene Ramsey, RN, BSN, CCM, is assigned to a case, injured employees are getting one of the industry’s most experienced and exceptional case man

From the Heart Telephonic Case Management

Early Arrival to Function

Meet Sara Fleming, RN, CCM Sara Fleming’s extensive nursing career started in Great Britain and she has since earned licensure in three countries. She now calls the U.S.

From the Heart Field Case Management

Shouldering Responsibility

Meet Julie Wilcox, RN, MSN, BSN, CRNA Julie Wilcox, RN, MSN, BSN, CRNA, is a field case manager with an extensive three-decade career in nursing which includes pediatrics, obstetrics and