Disability and Absence Management Services

Genex’s Disability and Absence Management Services provide high-quality, customizable services driven by specialized disability management expertise to help payers reduce claims costs, improve processing efficiency and comply with regulatory requirements.

This Solution Helps Mitigate

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Compliance Issues

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Lost Time & Productivity

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High Disability Costs

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Lack of Disability Resources

Legal Expenses

Legal Expenses

Control Disability Expenses

Comprehensive Disability Expertise

Our in-house disability experts provide comprehensive services throughout disability, FMLA, and ADAAA environments, including medical evaluations, physician advisor services, return-to-work programs, clinical assessments, medical case management, vocational expertise, peer reviews, second and third opinion exams and ADAAA accommodation reviews.

Optimal Case Resolution

Customizable Service Processes

Our service processes are customer-driven. We tailor our processes to fit your existing environment. You avoid process disruption and can easily refer cases with smooth transition between services. You also receive consolidated reporting across all lines of service.

Remain Compliant

Disability Medical Evaluations

Disability Medical Evaluations give payers access to specialized peer reviews, peer to peer consultation, second and third opinions and independent medical exams for disability claims. You can rely on accurate and defensible reports to validate your disability claims and FMLA and ADAAA decisions. Only ECN’s specialized disability network delivers high-quality medical evaluations driven by objective expertise and hard data so you can reduce delays and unnecessary expenses. 

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Control Disability Expenses

Integrated Absence Management Services

Our integrated Absence Management Services help administrators and employers achieve better FMLA and ADAAA outcomes and enable faster and sustained return to work. Only Genex provides national hands-on disability case management, specialized onsite capabilities that complement employee benefits programs. 

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Disability and Absence Management Compliance

From compliance with ERISA rule changes effective April 1, 2018 to assisting with a documented Interactive Process for ADAAA requests, Genex improves compliance which in turn reduces the risk of litigation and other financial exposure for your program.

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Robust Information Security

Genex's Disability Services are build upon a robust, SOC II Type 2 information security environment which ensures the safety of PHI and PII for plan participants and payers.  A comprehensive disaster recovery plan ensures that all data remains secure regardless of what unforeseen circumstances may come our way.


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Leave Management

Meeting the challenges of leave management today is like solving an incredibly complicated puzzle with pieces that continue to change before your eyes. LeaveXpert, from Optis, a subsidiary of Genex, is a leave management system that reduces your administrative burden, ensures compliance with FMLA and other types of leave, and gives you immediate access to leave information to help you make better business decisions — right out of the box.

With ADAInteract, you no longer need to struggle with managing the complexities of the Americans with Disability Act (ADA) and its amendment, the ADAAA. ADAInteract increases efficiency in the disability accommodations process by providing a centralized system for managing every accommodation request — and the entire ADAAA interactive process.

Need better control over your disability costs?

To help reduce claims costs, improve processing efficiency and comply with regulatory and jurisdictional mandates, download our brochure. Together, we will begin to build an absence management program to meet your company's unique needs.