From the Heart
Meet the Heart of Case Management
You want the best, most experienced case manager working your claims. But case management isn’t one-size-fits-all — it’s a big-picture approach involving experienced professionals with strong clinical backgrounds, who utilize tools such as evidence-based guidelines, but also employ empathy and compassion to help injured employees achieve maximum medical improvement or return-to-work.
From the Heart highlights stories where the case manager not only resolved the claim, but actively worked to improve the life of the injured worker. The stories featured here are our Heart of Case Management Award winners and nominees, which is Genex’s highest award for case management excellence. These cases are truly inspirational and demonstrate how our case managers change lives every day by helping injured workers return to their jobs safely and efficiently.
Off the Streets and Safe From COVID
Rebecca Almskog
Getting it Right Makes All the Difference
Dianna Zellerman
Experience Matters in Restoring Lives
Kayla Payne
Breaking Down Barriers
Mariana Diaz
Shouldering Responsibility
Julie Wilcox
Early Arrival to Function
Sara Fleming
From Tragedy to Triumph
Charlene Ramsey
Home Team Advantage
Theresa Martin
Man Down, but Not for Long
Carrie McCullin
Healing Body and Soul
Dana Schwartz
Through the Fire
Deana Schilk
How to Save a Life
Beverley Brown
Big Picture, Big Success
Lisa Armstrong
Independence Day
Nicole Hurley
Raise a Hand
Kim Price-Benham
On the Road Again
Mare Novess
Motoring Toward Recovery
Cheri Ratzlow
On the Right Track
Mary Aydt
Walking Toward Function
Rachel Boughter
Next Stop = Return to Work
Wendy Daney
No Place Like Home
Patricia McFall
A Brighter Day
Jeanne Carilli
Rising from the Fall
Carolyn Lau
A Better Plan
Stacey Meyer-Gaede
Experience Saves a Life & a Career
Deborah Buckley