Field Case Management

Consistent case management strategy

Our field nurses routinely collaborate with our telephonic case managers, sharing all pertinent medical and demographic information, ensuring the process is seamless for you as well as the injured worker.

Goal-directed planning

Upon referral to the field, each case is immediately assessed following a discussion with the worker, a review of medical records, and a work-site meeting for job analysis and work accommodation. A goal-directed plan is then developed to return the injured worker to optimal functioning capacity.

Optimal case resolution

Extensive experience paired with state-of-the-art technology empowers our case managers to deliver best-in-class care to your injured workers, resulting in effective, timely and sustained return to work/maximum medical improvement.

View our comprehensive guide on how to use case management to improve claims outcomes

Specialized knowledge

The entire field case management process is guided by highly-credentialed and experienced case management professionals. Many hold MSN, RN, or BSN degrees, with most holding additional certifications in related fields and specialties.

Early Case Management Intervention

Not every worker’s injury warrants a trip to the ER, but without medical expertise, it’s natural for supervisors to err on the side of caution. Genex’s 24/7 Nurse Triage Hotline provides medical expertise at the time of injury, so injured employees are channeled to the most appropriate and cost-effective level of care. Now you can influence medical care, claims costs, return-to-work outcomes, and employee satisfaction at the earliest, most critical point.

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Multicultural services

In addition to onsite case management, you can leverage national telephonic case management, recorded statements, and translations for non-English-speaking claimants.